Samsung Electronics West Africa Limited says it will begin voluntary exchange of Galaxy Note 7 smartphone to Nigerian consumers following explosions recorded while charging the smartphone.
The Consumer Protection Council (CPC), the apex consumer protection agency in Nigeria, recently issued a seven-day ultimatum to Samsung Electronics West Africa to provide information on the full status of its compliance with the global directive on the Samsung Galaxy Note 7 .
The Council also demanded Samsung Electronics West Africa Limited to furnish it with other measures the company may have taken to safeguard the safety and interest of Nigerian consumers.
In compliance with the ultimatum, Samsung presented a status report to CPC, stating that the company, though yet to officially launch the device in Nigeria, is ready to provide voluntary exchange to consumers, who may have purchased it elsewhere in the world and brought it into Nigeria.
The company says it “is currently conducting a thorough inspection with its suppliers to identify possible affected batteries in the market.
“Customers who already have Galaxy Note 7 devices, Samsung will voluntarily exchange their current device with a new one over the coming weeks”, adding that “customers who have this device should submit it to Samsung authorized Service Center in Nigeria and it would be replaced in the next coming weeks,” says the report.
According to the tech company, “we wish to advise that we have received instructions from Samsung Head Office in Seoul, South Korea, that a voluntary exchange of the Samsung Galaxy Note 7 (device) would need to be conducted.”
The company said though the incidents associated with the defective battery of the device were yet to be reported to have occurred in Nigeria, “we are working closely with our partners to ensure the exchange experience is convenient and efficient as possible”.
It assured that “Samsung will fully cooperate with the recommendations of Consumer Protection Council as customer safety is our greatest priority”.